It’s hard to pinpoint the exact moment when I realized that our flight was never taking off.
Indications came early, as snow swirled light and fast en route to JFK, and intensified as I arrived at an airport with what seemed to be no designated area for my airline. A customer service desk, unmanned, bore only a sign with an 800 number to call for more information. Calls to that number went to an automated system which was never answered. I reached out to @VirginAtlantic on Twitter and was informed that the staff would be available to help us slightly in advance of check-in, so we sat and waited, talking with fellow passengers about their long road to the airport. Many of them had been stranded by the previous closures at Heathrow – their New York vacation extended because they couldn’t get home.
As we sat there, the rumors started about a potential airport closure on the horizon, which – to any rational person – seemed, frankly, like the right thing to do. It would be annoying to go back to the beginning, but we’d understand. Snow every which way meant zero visibility and high winds. But that was a decision for the airline – and there were still no Virgin Atlantic staff members in the terminal. Nothing we could do.
The VA staff arrived, put up the signs, and started processing us in that long serpentine line that at the end of it you hope there’s a log flume or some sort of other lineworthy attraction. And honestly, we thought there was – it was called VS004, and it would carry us to London. That was our light at the end of the long check-in process – getting to where we were going, for some of us, after days or weeks of delays.
And so we moved through the line, like links in a centipede, processing our checking and our seat assignments and our baggage. We took our bags to the drop point, passing them through a machine that scans for – what, exactly? – whatever it scans for.
As I moved toward the security line, I realized that I had forgotten to remove my neck pillow from my luggage and I sensed a mild disturbance in the force. I’d buy a new one, I thought, quickly followed by “hey, the flight’s going to be canceled so if I buy one, I’m going to have two the next time I fly.” The thought was fleeting, like the sleet, I hoped.
Then I joined the security process – even with no line, it is a process. Haven't flown in a while? You'd be shocked. All outerwear – coat, scarf, gloves, hat, sweatshirt – removed, in a bin. In a separate bin, the computer. In a separate bag, the liquids that are dangerous if their containers contain more than a collective several ounces. Oh, and shoes! Don’t forget our dangerous shoes! In some airports, you must put them in a bin. In others, you must under no circumstances put them in a bin! They are wily creatures, those shoes, which apparently present regionally specific issues when it comes to security scans.
That sleet turned to snow, the ultimate powdery white cliché covering the horizon and blotting out everything in sight. How would it be possible for us to fly in this weather?